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Fire & Water - Cleanup & Restoration

Do your research when traveling

10/11/2018 (Permalink)

Today we are going to travel down an abnormal rabbit hole for a blog topic. Normally we cover water restoration, mold clean up, or smoke deodorizer, but today we are going to cover how to plan a successful trip. Both of our SERVPRO of Mason County marketers just got back from a week-long trip together in sunny Southern California. This trip was supposed to be an amazing and empowering girls’ trip, but it became a nightmare after plans started to come undone.

The trip was a bachelorette at Disneyland. What could go wrong? Well we booked an amazing home through VRBO. And as soon as we arrived we started noticing that several things weren’t quite right. Our “Dream” house turned into a nightmare as soon as we opened the door. There was evidence that the house was under construction, the back door didn’t lock, and some of the promised amenities were not available i.e. the 3 washers and dryers, and the hot tub. The worst offense of all was that there was a man living in the garage. Keep in mind this trip consisted of fifteen women trying to enjoy themselves, and it is hard to do that when your security is in jeopardy. We contacted VRBO and let them know what we found. VRBO was not sympathetic, or willing to help us find a solution. We are still battling trying to get our money back, because we could not stay at that house due to health and safety concerns.

What we learned from that trip is that you need to know the business you are working with. I have worked with Airbnb before and their customer service was on point! They cared, they took care of problems, and lastly, they were able to refund me immediately after a homeowner stopped corresponding with me.

Do your research, if you are going to spend thousands of dollars on a trip, make sure and read the reviews. Make sure your working with a company that will help you out if you run into issues. Lastly prepare yourself if you run into issues; luckily, we were able to find a last-minute hotel that could accommodate 15 women (we needed several bathrooms & beds).

It’s hard to not let something so frustrating ruin your travel plans but try and remember why you are there in the first place. Don’t let the details get you down, keep on keeping on! Remember the people you are with and enjoy all the wins. Also, remember some responses for complaints/refunds are time sensitive, but if you can try and wait till you get back from your vacation before you start filing all the necessary documentation. Since we have been back we have filed a complaint with the better business bureau, and notified the City of Anaheim of the code violations we found inside the house.

At the end of my trip I will remember the hard times, but the memories that I will carry the rest of my life are that 14 of my closest friends and family got together and we conquered Disneyland, ate way to much junk food, and survived the scariest house EVER!

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